Anonymous
map-marker Payson, Arizona

Cactus Jacks - Car Review from Payson, Arizona

I bought a lemon from cactus Jacks my vehicle ran 8 months and has been sitting for a year in my yard. First of all it wasn't what I wanted but they told me if I came down with 700 dollars that they will put me into a car I liked.

So I drove 80 miles away to this place to be put into something I didn't want but was going to make it work.! My payments are 300 a month through Chicago lenders and after a perfect payment schedule for 2 yrs I couldn't even get a free month cause they wanted a balloon payment the following month.I was trying to get this car fixed so it was either payment or fix..so I said screw it I have to take this in.

I sent to 3 local garages and spent tons of money for them to say we don't know what's wrong. I had to take it to a dealership for them to say it's going to take more money than the cars worth to EVEN FIND the problem..I got my lawyers on this..I cant believe I was so dupped

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Reason of review:
Bad quality
Anonymous
map-marker Phoenix, Arizona

Suv Review

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Great service...great car...no problems for the last year....trading up to an suv...i plan on getting the same great Suv as my car was. Thanks aligator
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Reason of review:
Good customer service
Anonymous
map-marker Los Angeles, California

Cactus Jacks Staff Review from Los Angeles, California

DONT GO HERE!! Nothing but rude workers! They no customer service skills what so ever! Every single person I spoke with from here was extremely rude! I made my payment on time every single time yet they still we're complete ***! I will make sure to let everyone I know to NEVER go to this *** hole.
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Reason of review:
Poor customer service
1 comment
Guest

I m having the same problem everyone I talk to is rude and think they are above and beyond there customers. Well of you didint have customers you would not have a job morans hope they get sued someday and go out of business bunch of crooks. Never seen so many rude people in my life...

Anonymous
map-marker Phoenix, Arizona

Cactus Jacks Service Department Review from Phoenix, Arizona

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Ive had nothing but problems. I didnt realize a junk yard/*** artist could legally operate as a dealership.

Many mechanical problems, even their service dept didnt resolve my most recurring issue. I noticed after 3 servicings, they changed the firing sequence every time. They dont care if you cant make a payment because your paycheck went towards repairs. They are rude, greedy, heartless, and tactical in how they screw u over.

Im still trying to resolve my lease, but they are 100% not willing to work with the customer. Hope they go out of business soon so no one else sufffers

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Reason of review:
Poor customer service
Jasyn Bve
map-marker Phoenix, Arizona

Horrible payment center and vehicles

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The first vehicle I purchased had brake calipers fall off, disabling the car, within the first week, then they wanted me to pay for towing from Apache Junction, AZ to Phoenix, AZ...then pay $175 to look at it. The vehicle had several issues, with leaks everywhere, the ac went out, and it constantly overheated. When I called the company, they were rude and carried on personal conversations in the background during my call. I traded it in during a "special" and have had continuous issues with the new vehicle. After losing my job, I tried to make smaller payments instead of the large lump sum, and they were rude, arguementative, insulting, and threatening. They then sent me to a collection agency (because the monthly payment was being paid in installments, but paid in full each month), threatened to reposses the vehicle, harassed me with calls, and disabled my login on the website. No wonder they had closed 6 of the original 9 locations as of this writing! I am furious and never doing business with them again! My vehicle was priced 4x higher than it was worth!
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Cons:
  • Bully tactics
  • Harassment
  • Threats
Reason of review:
Poor customer service

Preferred solution: Price reduction

5 comments
Guest

Continued to have issues until I finally surrendered the vehicle out of disgust.

Guest

Cactus jacks has 7 locations through out the valley. They only ever closed one location in Apache Junction. Lies are never good.

Guest
reply icon Replying to comment of Guest-1076009

Not a lie. Only 3 locations left.

Guest

Hello,

I am curious if you are still having problems with the financial end of things with Cactus Jacks. I have been making my payments as well and am now receiving texts from them stating that I will be charged with a Felony level 6 if I do not relinquish the vehicle.

In addition, they are harrassing my family and other references.

Thanks.

Guest
reply icon Replying to comment of Guest-1024352

Yeah I get The same *** and they're full of *** they can't do you know class six felony until you're 90 days delinquent on your payment and they must send you a certified letter and you have 30 days from that letter to make up what you're behind they can't just do that *** they're full of *** if they want their money happen they can't take their money at the *** store sorry so not a buy here pay here lot if you can't go into the lot where you bought the car and pay your payment

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Anonymous
map-marker Tucson, Arizona

Review in Dealers category from Tucson, Arizona

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Worst customer service from any business i've ever dealt with in my life. Only made 2 payments, and so far i've been called and harrassed about NOT making payments, WHEN I HAVE RECEIPTS!!! Further more their staff from receptionist to head manager has told ME, the paying customer, that I'M the rude one, when they're calling me, accusing me of not paying. THIS IS AMERICA, THE CUSTOMER IS ALWAYS RIGHT!!! WITHOUT THE CUSTOMER, YOU HAVE NO BUSINESS!!!!!!!
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Reason of review:
Problems with payment
3 comments
Guest

I don't think the customer is always

Right

You have bad credit because you don't pay you're obligations

That's why you bought there

Buy here pay here lots

Have HUGE default rates because Of victims like you

Guest

That makes sense. Lol. Make your like you promised and you get no phone calls!

Quanasia Fbj

The phrase the customer is always right went outdated years ago when customers used that to scam companies. How do we even know that you are telling the truth here?

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Anonymous
map-marker Mountain View, California

Other Product Review

I don't like this company, what happened whit the pays that sending by Wal-Mart, I don't know that this cactus jacks is a legally business, why do not have a revision by IRS is necessary or not ???? Hm!
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Anonymous
map-marker Wilmington, Delaware

Rude snakes

I was trying to buy a 2009 challenger and both cactus jack employees and there offspring company rockys auto were rude and didn't want to give me info just because they didn't see money in hand and kept harassing me asking me how much I got and would ignore me when I asked about the carfax the dealers name was Nolan Taylor I do not recommend this dealership with anyone hope they go out of business for there poor customer service and there bad history of selling cars that break down getting off the lot will never go back.!

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Reason of review:
Poor customer service
1 comment
Guest

So....you didn't buy a car from them? If you thought they sold bad cars....why talk to them?

Anonymous
map-marker Scottsdale, Arizona

Cactus Jacks is the worst dealership with the worst customer service!

I went through carguru.com and they connected me to Cactus Jacks. The first guy I talked to told me he would give me $2000.00 off the car. When I called to request a carfax on the car the second guy told me he would email it to me. Hours later when I didn't get it, I called back again and the third guy told me I had to come in to get the carfax because they pay for them. I very politely said "maybe you should tell your team because I have gotten a different story every time I call, you obviously have problems training your team" and he responded "you don't have to be so rude and insult our company, we have been in business for 30 years. Don't bother coming in." and he hung up on me! I will not only NEVER buy a car from this dealership, but I will take every opportunity to spread the word about how bad they are.
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Reason of review:
Pricing issue
Mayford Thg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Biola, California

Car Review

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I bought a car for 20,000.00 and every week i have to come to get it serviced. I deeply regret making that purchase. I will NEVER recomend cactus jack to anyone. They sell cars that breakdown within a week. I dnt think their mechanics know WTF theyre doing. THEY refuse to change the tires on the vehicle when they worned out.
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Reason of review:
Bad quality
Anonymous
map-marker Tolleson, Arizona

My check engine light was on.

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I just bought the car and had it for a just a few weeks and the check engine light came on, they were really helpful and put on a new catalytic converter and we had our car back on the road in just a few hours, I tell everyone that if you have bad credit, to goto cactus jacks they treated us way cool, Ive herd a lot of bad things, but you want know what I say, you can make it a bad experience or you can make your experience, I would go back to them in a minute, Thank you Cactus jacks.
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Pros:
  • How they worked with us
Reason of review:
Good customer service
Anonymous
map-marker Mesa, Arizona

Car Purchase Review

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I was looking on the website for a truck, & found one at Catus Jack... But after reading the reviews I will flip them off as I drive by! I have been to other places that have bullied customers, and treated poorly. Thanks for the writing the truth.
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Anonymous
map-marker Tempe, Arizona

Chevrolet Trailblazer Review

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I bought a trailblazer there,, no major problems,, just the high price of vehicles!! In the future i will not return as a customer! Remember,, what goes around comes around
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Reason of review:
Pricing issue
Anonymous
map-marker Phoenix, Arizona

Car Review

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I have had my car for less than 3 months and have had countless problems. These people are snakes selling lemons. I wish I had never stepped foot on their lot.
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Reason of review:
Bad quality
Anonymous
map-marker Phoenix, Arizona

Cactus Jacks - Car Review from Phoenix, Arizona

Water pump was the least of worries i found out. The ac in car does not work lol. There is a screw that holds down the ac parrt in vehicle inside dash board to get in ac. Well it cost 8 hours of labor to get iin. The point is Cactus Jacks is horrible. Dont buy a car there. In november my first year contract is up they offer u a swtch to another car after a year or continue paying. I am scared. Maybe aftet spending over a thousand i should stick with my lemon . We live in AZ how important is an ac ? Well it is blowing cold the heat wont go on i am told i would need bring it in gor 8 hour job. Bottom line unless you are desperate beware of cactus jack they are horrible. Car has now 90,000 miles bought it at 80.000 the contract to fix anything warranty is 2 weeks.
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Reason of review:
Damaged or defective
2 comments
Guest

Please learn how to read/write before posting a comment. I very much consider review and ratings from other consumers but I have to question the validity of your comments when you don't seem to understand what a Complete Sentence entails.

Please take an english class,

Thanks,

Annoyed reader

Guest
reply icon Replying to comment of Guest-1020913

"I very much consider" is not an appropriate use of the English language either. "consumers, but" your comment did not have the appropriate comma commonly used in a complex sentence.

"Complete Sentence" is inappropriately capitalized. "English" is supposed to be capitalized because it is specifically used noun.

You're an ***.

Thanks,

Educated Reader

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